Ordering And Shipping FAQ's Can I use my credit card to purchase? Do you accept PayPal? Can I send a check or money order? Will you ship C.O.D.? When will my order be shipped? How much do you charge for postage? Do you ship internationally? How long will it take for my package to arrive? Do you accept telephone calls? What is your return policy?

. . Can I use my credit card to purchase? Yes. Visa, MasterCard, American Express, Discover/Novus, and Diners Club are currently accepted by 2Checkout.com, the authorized retailer of RS Audio Cables, LLC. You will receive a confirmation email, with tracking number, once your order has been shipped. Return to top. Do you accept PayPal? Sorry, we no longer accept payments via PayPal. Return to top. Can I send a check or money order? Yes. If you wish to pay by check or money order, please send us an email listing product(s) desired, terminations (if applicable), and your mailing address. Our staff will respond shortly thereafter by providing an exact amount due, including shipping. Please mail your payment to: Richard Sachek 16331 Estuary Ct. Bokeelia, FL 33922 Return to top. Will you ship C.O.D.? Yes. We will be happy to ship your items C.O.D., but please note that there is an additional $6.00 charge for this service. To order C.O.D., please send us an email listing product(s) desired, terminations (if applicable), and your mailing address. Our staff will respond shortly thereafter by providing the exact amount due, including shipping, that will be requested by your mail carrier upon delivery. Return to top. When will my order be shipped? Usually within 24-48 hours of the time of purchase. We're anxious audiophiles too and try our best to ship every order just as soon as possible. Most orders are shipped on the following business day. However, please keep in mind that our products are hand-crafted and occasionally, the manufacturing time will be greater. If we have a temporary inventory shortfall or otherwise expect not to meet this timetable, a member of our staff will contact you. Return to top. How much do you charge for postage? Domestic shipping is $8.00, shipping to Canada is $12.00, and international shipping is $20.00 Although unlikely, an additional shipping surcharge may be requested for very large orders. You will be contacted by our staff if this is the case. Return to top. Do you ship internationally? Yes. We will ship anywhere. The international shipping rate is $20.00 for US Postal Service airmail, which takes 4-7 business days to reach most countires. Canadian customers pay $10.00 for airmail service. Return to top. How long will it take for my package to arrive? Not very long. Domestic orders are shipped via US Postal Service priority mail, which takes 2-3 days. International and Canadian orders are shipped via US Postal Service airmail, which takes 4-7 business days to reach most countries. Return to top. Do you accept telephone calls? Sort of. We would definitely prefer to receive your questions in the text of an email, but if you wish to converse instead, send a brief email with your telephone number (and best time to reach, if desired) and we'll call you just as soon as possible. Regretably, we don't take impromptu calls as this can be disruptive to the cable production process. Return to top. What is your return policy? If you are unsatisfied with your single purchase in any way, simply return the cables in new, "as delivered" condition and postmarked within 15 days for a full refund. There is no special permission or return authorization required. This "15 day in-home trial" offer is valid for only one item per order (i.e. one pair of solid silver stereo interconnects, or one Kevlar Starchord power cable, etc...). A 20% restocking fee applies to each additional item purchased and subsequently returned. In the above multi-item order scenario, the least expensive product will be the one assigned for the 15 day trial. Regrettably, shipping charges are not refundable. Please note that custom length cables and all Pure Palladium interconnects will be subject to a restocking fee if returned - inquire for details. Mail returns to: Richard Sachek c/o RS Audio Cables 16331 Estuary Ct. Bokeelia, FL 33922 We reserve the right to charge a restocking fee or refuse altogether any returned items not clearly postmarked within 15 days of the date shown on customer's sales receipt. If there are any questions or uncertainties whatsoever as to the terms of RS Audio Cables' return policy, please contact us prior to ordering. Placing an order constitutes customer understanding of and agreement with above terms in full. Return to top.